Refund & Cancellation Policy
Further details regarding our refund and cancellation policy can be located below.
Variations in processing speed and corresponding protocols for refund issuance.
The process of receiving a refund may differ based on your particular booking. For detailed instructions, please consult your itinerary or confirmation email. The method of reimbursement is determined by the terms and conditions of your reservation and can include options such as a direct refund, airline credit, rewards, or coupons. In some cases, you may receive a combination of these choices.
When taking into account currency and pricing, it's crucial to bear in mind that they may vary depending on location and prevailing exchange rates.
Please note that the booking rates in USD may fluctuate based on factors such as availability, demand, and peak travel times (such as holidays). Additionally, prices are subject to change and will be confirmed at the time of payment. They may also be subject to dynamic adjustments without prior notification.
When securing a spot, it is important to consider the applicable policies and fees for cancellations.
In case of a cancellation within 24 hours, a complete refund will be issued. But keep in mind that fees may apply if the cancellation is made after this time, following the airline's regulations. Please confirm if non-refundable fares are available prior to booking, as some airlines permit them even during the 24-hour period. It is advisable to thoroughly review the terms before finalizing your reservation. Any deposits or partial payments will be refunded, minus any non-refundable fees.
Items that cannot be returned or refunded.
Before finalizing your reservation, it is crucial to carefully review the booking conditions. Keep in mind that specific fares, such as discounted rates, hotel extensions, and unused portions of your trip, cannot be refunded.
Airlines often offer refunds to travelers when flights are cancelled, delayed, or overbooked.
In case of a flight cancellation, passengers have the right to receive a complete reimbursement or credit for a future flight, as stated in the airline's policies. Those who have encountered considerable delays can request compensation, which will be assessed by the Department of Transportation (DOT). Additionally, if a passenger is downgraded from first class to economy, they may also be eligible for a refund of the price difference. Refunds are also applicable for any extra services, including baggage fees, seat upgrades, and Wi-Fi charges, if there are disruptions or prolonged delays.
Kindly note that there could be charges involved in modifying your account.
Crystalpackages.com reserves the right to enforce fare rules and change fees as determined by the airline for any modifications to customers' reservations. In the event of any schedule changes made by the airline, no additional charges will be incurred from their end. However, please be aware that a $50 modification fee may be applicable as per Crystalpackages.com's policies.
Must-have items for your trip and misplaced belongings
In the event that an airline reports a passenger's luggage as missing, customers may request a refund of their baggage fee. It should be noted that although Crystalpackages.com can aid with filing the claim, they are not authorized to directly reimburse customers.
Refundable tickets are currently up for sale.
Unused tickets can be refunded upon request. As long as no changes have been made, a full reimbursement will be provided for cancellations within 24 hours of booking, as long as the flight was booked at least seven days in advance.
When assessing liability limitations, it is essential to understand the imposed constraints on potential liability.
According to applicable laws and regulations, our responsibility is restricted and covers various types of harm such as direct, indirect, special, or consequential. This also encompasses the loss of data, income, profit, and personal injury or property damage. If a breach occurs, we are dedicated to either restoring the service or reimbursing its cost.
The flight's schedule has been adjusted to accommodate necessary updates.
Please note that Crystalpackages.com will not assume liability for any changes made to flight schedules by the airlines. In such cases, passengers can seek compensation in line with the airline's guidelines for significant modifications or delays.
To request a refund or cancellation, just follow these steps.
For assistance with cancellations or refunds, you can either visit our website crystalpackages.com or reach out to our customer support team at support@almar.hk. Prior to making your request, we recommend familiarizing yourself with the terms and conditions. Additionally, please make sure to obtain a booking receipt from either the itinerary page or your travel provider.
Ensuring the safety of payments is paramount.
At our company, the security of your payments is paramount. This is why we utilize SSL encryption to guarantee the protection of both your personal and payment details. We also go above and beyond by utilizing trusted payment channels and carefully verifying the 3- or 4-digit security code on your credit card for every transaction.
An issue has emerged with the payment procedure.
There are multiple potential reasons why your payment may not go through. These include insufficient funds, incorrect payment details, or a block on transactions from your card issuer. If you encounter any of these problems, please reach out to your card issuer or try the payment again.
Additional charges that were not originally anticipated.
Possible factors that may result in additional charges on your reservation are modifications, fees associated with international transactions, or utilization of supplementary amenities during your stay. We encourage you to contact our customer service team for further elucidation.
The duration of refund processing.
Usually, it takes approximately 24 hours for refunds to go through. Though, the duration for the money to show up in your account may vary depending on your bank or payment service provider, possibly taking up to a week. It's important to note that refunds from external sources like airlines or property owners may also require a longer processing time.
For any questions about our Refund & Cancellation Policy, please don't hesitate to reach out to us.